Returns at Catclusive
We want you to feel comfortable with your choice. If a product doesn't meet your expectations, you can return it to us within 30 days.
Please register your return in advance using our contact form and provide your order number. Return shipping is your responsibility. For secure delivery, we recommend shipping with DHL.
Return form
FAQ
How does the exchange and return process work at Catclusive?
If you would like to return or exchange an item, please contact us first. Then return the products to our warehouse. Upon receipt, we will carefully inspect the condition of the items and refund your money within 5-10 business days.
How does the refund of my purchase amount work?
Once your return has been received and inspected at our warehouse, we will refund your purchase amount to your original payment method within 5–10 business days. Our customer support team is available to assist you with any questions.
Can I return multiple orders together?
Yes, you can return multiple orders in one package. Please contact us beforehand and provide both order numbers. This way, we can process your return quickly and correctly.
Do I have to pay shipping costs if I return an item?
Yes, shipping costs for returns are currently borne by the customer. We recommend insured shipping with tracking to ensure your return arrives safely.
What should I do if my package arrives damaged?
We're sorry! If your package arrives damaged, please contact us immediately – by email, phone, or using our contact form. We'll quickly and reliably find a suitable solution.
How can I return an Amazon order?
Please register your return directly with Amazon and follow the steps provided there. Amazon will handle the process to ensure your order is safely returned to us.